Post-Event Survey
Intro
Get their feedback while it's still fresh in their minds. Craft your message ahead of time and we will schedule an email to deploy immediately after the event concludes (or when you give us the go ahead to send).
Features
Standardized questions so scores can be compared over time
Follows the Net Promoter Score model
Capture feedback about the overall weekend and each individual event they registered for
Allows for both scores/rating and comments to get detailed feedback
Displays names and xids of who takes the survey
Will be sent to everyone registered, even if they did not check in
Is sent to primary registrants and any guests with an email address
Configuration
Setttings are entirely within the Master Event. Navigate in admin to Setup->Master Event Configuration->Edit Master Event->Post-Event Survey
Please review and add the following:
Content for the email message
Content for the introduction page
Content for post-submission HINT: promote the next event, your online community or a photo gallery!
We will follow up with you to get the following:
Sender Name
Reply-to email
Subject line for email message (keep it brief!)
Date and time preferred for the message to send
What do the emails look like?
We built this as simple as possible so you should only focus on content, not presentation.
The header background color is the same as the master event's site header background color
The header logo image is the same as the master event's site logo image (max 300 px wide)
Below that header logo is a repeat of the subject line you put on the message
The message content, if you don't do anything too weird, will automatically render at 16px baseline which is quite readable
A button outlined in green will read ‘Take the Survey’ above any content
Reporting
Navigate in admin to Reports->Event Evaluations
From there you can:
See the overall NPS score
View overall comments about what was liked the most and the least
Export the overall scores, ratings, and comments
Filter by source (how did you hear about the event) and affiliation (relationship to institution)
View and export event-specific scores and comments
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