Post-Event Survey

Intro

Get their feedback while it's still fresh in their minds. Craft your message ahead of time, schedule an email to deploy immediately after the event concludes, and gather the results in a timely, controlled fashion.

Features

  • Standardized questions so scores can be compared over time

  • Follows the Net Promoter Score model

  • Capture feedback about the overall weekend and each individual event they registered for

  • Allows for both scores/rating and comments to get detailed feedback

  • Displays names and xids of who takes the survey

  • Will be sent to everyone registered, even if they did not check in (if desired)

  • Is sent to primary registrants and any guests with an email address

  • Can exclude individuals from the send if/as desired ("Exclude from survey")

Configuration

There's not a lot!

Settings are entirely within the Master Event. Navigate in admin to Setup->Master Event Configuration->Edit Master Event->Post-Event Survey

Please review and add the following:

  • Content for the introduction page

  • Content for post-submission HINT: promote the next event, your online community or a photo gallery!

Sending the Email

New as of September 2025: you can do this through the Communications module!

Navigate in admin to Communcations > Send an Email > New Message

Be sure to:

  • select Post-event Survey for the audience

  • make a wise choice about whether you want to survey all eligible people or just those who checked in

  • INCLUDE the action button (VERY IMPORTANT!)

  • Set the action button label intelligently (we recommend "Take the Survey" as it's pretty on the nose)

And then whatever message you wish to preface it with.

We will only send this survey invitation out to those who haven't yet responded. Don't hesitate to send it twice with a couple of days between the first and second ask.

Exclusions

In addition to the automatic exclusion of those who have already taken it, you can remove individuals from the survey too.

Pull up their registration record in customer service, tap on their name to edit their bio info, and scroll down to Contact Exclusions.

Uncheck the Include in Survey box to keep them from receiving a copy of the survey email.

Reporting

Navigate in admin to Reports->Post-Event Survey

From there you can:

  • See the overall NPS score

  • View overall comments about what was liked the most and the least

  • Export the overall scores, ratings, and comments

  • Filter by source (how did you hear about the event) and affiliation (relationship to institution)

  • View and export event-specific scores and comments

Change Log

  • 2025-09-06 - moved the email send from AlumnIQ control to the Communciations module, added the exclusion feature

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