Exclusions

Not everyone on a list will receive a copy of a message sent to the list, nor should they. Constituents may unsubscribe from various subscription categories, or be manually excluded on the edit-message form. If we attempt to email them and the message hard bounces, we automatically exclude them for a brief period to allow you time to clean your contact information and to protect your sender reputation. And lastly, you may optionally exclude people who have already registered for or declined to attend an event associated with the message.

Excluding Registrants & Declines

Checkboxes for excluding registrants and declines

If you select one or more events, and check at least one of these boxes, the applicable constituents will be excluded from receiving their copy of your message.

Exclusion Summary

While editing your message you will see a live-updating preview of the exclusion summary based on your selected list, subscription category, and linked events.

Summary of exclusions

See the Exclusions

Once your message has been sent, you can see and export the exclusions that were respected on the tab labeled, Exclusions

Table of excluded constituents