Post-Event Survey
AlumnIQ has an integrated post-event survey function. Very, very little configuration is needed so that you don't have to spend a ton of time to get a ton of useful feedback.
What does it do
The post-event survey is built around the NPS (net promoter score) standard question:
Based on your recent experience, how likely are you to recommend a similar event to a friend or fellow alum?
and capture a rating from 0-10 plus narrative feedback:
What are the most important reasons for your response to the previous question?
from each adult attendee.
Who is surveyed?
adults
not marked to be excluded from the survey
marked as checked in for the event
who have not yet taken the survey
The survey invitation is sent to anyone in the above audience who has an email address on their registration record. This is included with a request to forward on to any other adult participants who did not provide/share an email at the time of registration.
How To Send
Host an Event
Check in all adults (remember we only survey those who attended!)
Go to Events > Reports, find the event, and run the Event Registrants report
In the top right corner tap on Send NPS Survey (REQUIRED ROLE: ems:reports:npsstart)
Fill out the form, specifying an intro as well as the date of first send and (if desired) second send.
AlumnIQ sends NPS surveys once per day around noon (local time)
Reporting
NPS data is visible:
on the Events > Reports screen (aggregate score) on the list of current events
on the event reports screen for an event in the Sankey diagram (count of respondents)
on the event reports screen for an event as aggregate, detractors, passives, and promoters
in the event registrants report per respondent
in the event registrants export (check the box for "NPS and survey response content") (aggregate and subjective response data)
Use it! It's super easy, simple, fast, effective, and best of all consistent so you can quickly eyeball relative satisfaction across your events.
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